Terms & Conditions Purchasing Academy Amsterdam

Last update: v11, October 1st, 2026

Introduction

Purchasing Academy Amsterdam B.V. (“PAA”) provides online learning content and services.

Our content (“PAA Content”) includes everything available through our platform, such as courses, videos, handouts, use cases, community features, badges, certificates, exams, downloads, software, and other features.

You can access PAA Content by purchasing a subscription (“Membership”), a separate product or download (“Product”), or through a company or organization that has purchased access for its employees or other users (“Corporate Account”).

Together, these are referred to in these Terms & Conditions (“Terms”) as the “PAA Service” or “PAA Services” or “our services” or “our service”.

You can use the PAA Services on compatible internet-connected devices, such as computers, phones, and tablets.

Individual customers

If you purchase a Membership or Product yourself, “you” means the person who purchased it and whose payment method is charged.

Corporate Accounts

A Corporate Account is purchased by a company or other organization (the “Corporate Customer”) for use by its employees or other selected users.

These users are called “Authorized Users”.

A Corporate Account allows the Corporate Customer to give access to a maximum number of Authorized Users at the same time, as agreed when purchasing the Corporate Account.

The Corporate Customer decides who its Authorized Users are and is responsible for:

• making sure the number of active Authorized Users does not exceed the agreed maximum; and
• making sure its Authorized Users comply with these Terms.

When these Terms deal with using the PAA Services, “you” also includes Authorized Users. When they deal with payment, purchasing, subscriptions, or account administration, “you” means the individual customer or Corporate Customer that purchased the service.

1. Purchase, payment and account access

1.1 The Memberships and Products are sold through FastSpring (https://www.fastspring.com), our authorized reseller and Merchant of record

1.2 PAA sells Corporate Accounts directly in the Netherlands, and FastSpring in other countries.

1.3 When you buy a Product, Membership, or Corporate Account, you must agree to these Terms, including our Privacy Statement.

1.4 If you buy through FastSpring, you must also agree to FastSpring’s terms and privacy statement as part of the purchase process. More information is available at www.fastspring.com.

1.5 If you buy through FastSpring, FastSpring will charge your payment method. Memberships are charged periodically, and Products are charged once. The charge may appear as “Purchasing Academy Amsterdam” or “PAA”.

1.6 If you buy through FastSpring, FastSpring will email you information about managing your subscription and payment method. If you buy directly from PAA, PAA will invoice you.

1.7 PAA creates your account based on the information received from FastSpring or, for direct Corporate Accounts, from the Corporate Customer. PAA will provide the login details needed to access the PAA Services.

1.8 For Corporate Accounts, the Corporate Customer must make sure that its Authorized Users are informed about these Terms and comply with them. PAA may also ask Authorized Users to accept the Terms electronically before or when they first use the PAA Services. Authorized Users may only continue to use the PAA Services if they comply with these Terms.

2. Customer support

2.1 If you purchased through FastSpring, FastSpring provides support for payments, invoices, and payment methods. You can contact FastSpring using the contact details provided during your purchase. If you purchased directly from PAA, PAA provides support for payments and invoices.

2.2 PAA provides support for your Membership, Product, or Corporate Account and the PAA Services. This includes changes to your Membership, such as upgrades, downgrades, cancellations, and reactivations. You can contact PAA at www.purchasing.academy or by email at support@purchasing.academy.

3. Changes to memberships and corporate accounts

3.1 Your Membership continues until you cancel it or it is terminated under these Terms. To use the PAA Services, you need internet access and a compatible device.

If you purchase through FastSpring, you must provide a valid payment method. You authorize FastSpring to charge this payment method for your Membership at the start of each billing period, or once when you purchase a Product.

3.2 If you cancel your Membership, you can continue to use it until the end of your current billing period. You will not be charged for the next billing period.

3.3 If you downgrade your Membership, your current Membership will continue until the end of the current billing period. The lower Membership and its new price will apply starting at the beginning of the next billing period.

3.4 If you upgrade your Membership, the upgrade takes effect immediately. You will be charged the price difference for the remaining part of your current billing period. The full price of the new Membership will apply from the next billing period.

3.5 You can upgrade, downgrade, cancel, or reactivate your Membership through your account on the PAA website.

3.6 A Corporate Customer may upgrade or downgrade its Corporate Account between the available capacity levels. The terms for upgrades and downgrades are set out in the applicable Corporate Account agreement.

4. Promotional offers

4.1 PAA or FastSpring may occasionally offer special promotions, discounts, Products, Memberships, or Corporate Accounts (“Offers”).

4.2 Offers may be available only to certain customers. For example, some introductory Offers may not be available to existing or previous customers.

4.3 The conditions, eligibility requirements, and limitations of an Offer will be provided with the Offer.

4.4 PAA or FastSpring may refuse or withdraw an Offer if you do not meet its conditions.

5. Billing and cancellation

5.1 Billing cycle. If you purchase a Membership through FastSpring, FastSpring will charge your payment method at the start of each billing period. The length of the billing period depends on the Membership you selected. Your payment date may change in certain circumstances, for example, if a payment fails.

5.2 Products. If you purchase a Product through FastSpring, FastSpring will charge your payment method once for that Product.

5.3 Failed payments. You are responsible for keeping a valid payment method available. If a payment cannot be collected, access to the PAA Services may be suspended until payment is received. PAA may terminate a Membership if payment remains outstanding. A Product will not be provided if payment is unsuccessful.

5.4 Cancellation. You may cancel your Membership at any time. Your Membership will remain active until the end of the current billing period. When your Membership ends, you will lose access to your account and its content and data, including your learning progress, badges, certificates, community history, and other achievements. This information may not be recoverable. After a Product is bought, the transaction cannot be canceled.

5.5 Corporate Accounts. Billing and cancellation terms for Corporate Accounts are set out in the applicable Corporate Account agreement. When an Authorized User's access ends, the Authorized User may lose access to learning progress, community history, badges, certificates, and other account information. Authorized Users are responsible for downloading and saving any available badges and certificates they wish to keep before their access ends. Where available, an Authorized User may retain their account and learning history by continuing with an individual Membership or through another Corporate Account.

5.6 Price and Membership Plans changes. PAA or FastSpring may change Membership prices or plans. You will be informed at least 30 days before a change applies to your Membership. If you do not accept the change, you may cancel your Membership before the change takes effect.

6. Refunds

6.1 All payments for Memberships, Products, and Corporate Accounts are non-refundable. Neither FastSpring nor PAA provides refunds or credits for any partial billing period, unused PAA Content or Product, or unused Corporate Account capacity.

6.2 PAA may change, add, or remove PAA Content and features. These changes do not entitle you to a refund or discount.

6.3 Temporary interruptions or unavailability of the PAA Services do not entitle you to a refund or discount.

7. PAA services

7.1 You must be 18 years or older to purchase a Membership or Product. Minors may only use the PAA Services under the supervision of an adult.

7.2 Memberships and Products are for your personal use and may not be shared with others, unless specifically allowed by PAA.

7.3 Corporate Accounts. Authorized Users may use the PAA Services for their individual professional development. Access is personal, and login details may not be shared. The Corporate Customer may replace Authorized Users within the capacity of its Corporate Account.

7.4 PAA grants you a limited, non-exclusive, and non-transferable right to access and use the PAA Services and PAA Content for your personal and professional activities.

7.5 You may use PAA Content in your own work and professional activities, but you do not obtain any ownership or intellectual property rights in the PAA Content.

7.6 All intellectual property rights in the PAA Services, website, and PAA Content are owned by InkoopAcademie IP B.V. (Netherlands Chamber of Commerce: 53.76.95.89) or by other licensors and are used by PAA under license.

7.7 Unless specifically allowed by PAA, you may not:

1. copy, reproduce, publish, distribute, sell, license, share, modify, or commercially exploit PAA Content;
2. share your account or login details with another person;
3. remove or bypass copyright notices, trademarks, security measures, access restrictions, or other protections;
4. use robots, scrapers, artificial intelligence, or other automated systems to access, collect, extract, or process PAA Content, including for data mining or AI training;
5. reverse engineer, decompile, or interfere with any software or technology used by the PAA Services; or
6. upload or transmit viruses, malicious code, or other material that could damage or disrupt the PAA Services.

Downloadable handouts and other materials specifically made available for download may be downloaded, completed, adapted, and used for your own personal or professional activities. They may not be sold, published, distributed, or commercially exploited as standalone materials.

7.8 PAA may restrict or terminate your access if you violate these Terms or use the PAA Services illegally or fraudulently.

7.9 PAA regularly updates and develops its Services. PAA may add, change, or remove PAA Content, features, and functionality.

7.10 The availability and quality of the PAA Services may depend on your device, internet connection, location, and third-party technology. You are responsible for your devices, internet connection, and related costs.

7.11 Some parts of the PAA Services may use third-party software or services and may therefore be subject to additional third-party terms or licenses.

7.12 The provisions of this Article relating to intellectual property, permitted use, and restrictions on the use of PAA Content continue to apply after your Membership, Product access, or Corporate Account access ends.

8. Passwords and account access

8.1 Your account and login details are personal. You must keep them confidential and may not share them with anyone else.

8.2 Corporate Accounts. Each Authorized User must have an individual account and keep their login details confidential. The Corporate Customer may request the activation, deactivation, or replacement of Authorized Users but may not use or share an Authorized User’s login details.

8.3 You must keep your account information, including your email address, accurate and up to date so that PAA can send you important account-related information.

8.4 PAA may temporarily suspend or terminate access to an account if necessary to prevent or investigate unauthorized use, fraud, or other misuse.

9. Guarantees and liabilities

9.1 PAA aims to keep the PAA Services available, accurate, and functioning properly, but does not guarantee that the PAA Services will always be available, uninterrupted, error-free, or suitable for every purpose.

9.2 Problems with or temporary unavailability of the PAA Services do not entitle you to withhold, suspend, or offset any payment due to PAA or FastSpring.

9.3 PAA Content is provided for learning and professional development. You are responsible for how you use and apply the PAA Content in practice. PAA Content does not constitute legal, financial, tax, or other professional advice.

9.4 To the extent permitted by law, you agree to indemnify and hold harmless PAA, its licensors, affiliates, resellers, distribution partners, suppliers, directors, employees, and agents against claims, damages, and reasonable costs arising from your unlawful use or misuse of the PAA Services or PAA Content, or your violation of these Terms.

9.5 To the extent permitted by law, PAA is not liable for indirect or consequential damages, including loss of profit, revenue, business, data, or opportunities.

9.6 Where PAA is liable for direct damages, PAA's total aggregate liability arising out of or in connection with the relevant Membership, Product, or Corporate Account is limited to the amount paid for that Membership, Product, or Corporate Account during the twelve months preceding the event giving rise to the claim.

9.7 The limitations and exclusions of liability in 9.5 and 9.6 also apply for the benefit of PAA's licensors, affiliates, directors, employees, agents, resellers, distribution partners, and suppliers to the extent that any claim is made against them in connection with the PAA Services or PAA Content. These parties may rely on and enforce those limitations and exclusions directly.

9.8 Nothing in these Terms affects any rights that cannot be excluded or limited under applicable law.

10. Privacy statement

10.1 Who is responsible for your personal data?

Purchasing Academy Amsterdam B.V. (“PAA”) is responsible for the processing of personal data described in this Privacy Statement.

PAA processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”).

10.2 What personal data do we process?

Depending on how you use the PAA Services, PAA may process information such as:

• your first and last name;
• email address and other contact details;
• account and login information;
• Membership, Product, or Corporate Account information;
• learning activities and progress;
• badges, certificates, exams, and other achievements;
• community activity and group membership;
• user content, including posts, comments, messages, files, documents, links, and other information you share through the PAA Services;
• platform usage;
• IP address, device information, cookies, and other technical information;
• communications with PAA; and
• other information you provide when using the PAA Services.

PAA does not receive or store your complete payment card or bank details when you purchase through FastSpring. Payment information is processed by FastSpring and its payment providers.

10.3 FastSpring

If you purchase a Membership, Product, or Corporate Account through FastSpring, FastSpring processes the personal and payment information required for your purchase under its own terms and privacy statement.

PAA receives from FastSpring the information needed to create and manage your PAA account and provide the PAA Services. This may include your name, email address, Membership or Product information, and a unique customer identifier.

Information relating directly to your FastSpring purchase or payment may need to be changed through FastSpring.

10.4 Corporate Accounts

For Corporate Accounts, PAA may receive personal data from the Corporate Customer to create and manage Authorized User accounts. This may include first name, last name, business email address, and other information reasonably required to administer the Corporate Account.

The Corporate Customer is responsible for having a lawful basis to provide this information to PAA and for informing its Authorized Users where required by applicable data protection law.

10.5 How do we use your personal data?

PAA may process personal data to:

• create and manage accounts;
• provide the PAA Services;
• administer Memberships, Products, and Corporate Accounts;
• provide courses, exams, badges, certificates, and other learning activities;
• operate the PAA community;
• communicate with users;
• provide information about relevant PAA Services;
• provide Corporate Account reporting;
• analyze, maintain, secure, and improve the PAA Services;
• prevent fraud, misuse, and unauthorized access;
• process and administer purchases together with FastSpring; and
• comply with legal obligations.

10.6 Legal basis for processing

Depending on the purpose, PAA processes personal data because:

• it is necessary to provide the PAA Services or perform an agreement;
• PAA has a legitimate interest in operating, securing, developing, and improving its Services;
• PAA has a legitimate interest in communicating about relevant PAA Services;
• you have given consent, where consent is required; or
• PAA is required to process the information by law.

Where processing is based on consent, you may withdraw your consent at any time. This does not affect processing that took place before you withdrew your consent.

10.7 Corporate reporting

Where reporting is included in a Corporate Account, PAA may provide the Corporate Customer, and where applicable its authorized PAA reseller or account manager, with information about its Authorized Users.

This may include participation, learning progress, completed learning activities, platform usage, badges, certificates, and other professional-development information.

This information may be used for Corporate Account administration, account management, reporting, and supporting the professional development of Authorized Users.

Corporate Customers and authorized resellers or account managers must use this information only for these purposes and in accordance with applicable data protection law.

PAA does not provide Corporate Customers, resellers, or account managers with access to private messages or the content of an Authorized User’s participation in the general PAA community as part of standard Corporate Account reporting. Activity within a private Corporate Group may be visible to other members or administrators of that group.

10.8 Cookies and technical information

When you first visit the PAA website, you can choose which non-essential cookies you accept. You can change your preferences through the cookie settings on our website.

PAA may process information such as IP addresses, device information, cookies, login information, and platform usage data to operate, secure, analyze, and improve the PAA Services.

Cookies that are necessary for the website or Services to function may be used without consent where permitted by law.

10.9 Who do we share personal data with?

PAA may share personal data where necessary with service providers that support the PAA Services, such as providers of:

• hosting and IT infrastructure;
• learning and website technology;
• video and content delivery;
• email and communications;
• analytics and security;
• customer support; and
• payment and transaction services.

PAA may also share relevant personal data with authorized PAA resellers, distributors, and account management partners where they are involved in selling, administering, supporting, or managing a Membership or Corporate Account.

This may include account information, contact details, platform usage, participation, learning progress, completed learning activities, badges, certificates, and other information reasonably required for Corporate Account administration, reporting, and account management.

PAA may also share personal data with Corporate Customers, professional advisers, authorities, or other parties where required or permitted by law.

PAA does not sell personal data to third parties for their own marketing purposes.

10.10 Data storage and international transfers

PAA stores the personal data in its own user database on servers located in Europe.

PAA uses third-party services that may process data outside the European Economic Area (“EEA”). For example, PAA uses Vimeo to host and deliver video content.

Where PAA is responsible for an international transfer of personal data, appropriate safeguards are used as required by applicable data protection law.

Payments and related transaction data processed through FastSpring are handled by FastSpring under its own terms and privacy statement. FastSpring is responsible for the international processing and transfer of personal data within its payment and transaction services.

10.11 Storage and retention

PAA keeps personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

When a Membership, Product access, Authorized User account, or Corporate Account ends, PAA may delete or restrict access to the related personal data.

Certain information may be retained where necessary or permitted by law, including information relating to payments, certificates, achievements, security, fraud prevention, disputes, and legal or administrative obligations.

User Content and community-related data may remain available after an account or Membership ends where reasonably necessary to preserve the continuity of discussions or where retention is otherwise permitted or required by law. PAA may delete, anonymize, or retain such content as appropriate.

10.12 Security and confidentiality

PAA treats personal data as confidential and only shares it where necessary to provide the PAA Services, where permitted or required by law, or as otherwise described in this Privacy Statement.

If PAA provides private messaging, PAA may process and store private messages where necessary to provide the messaging service, maintain security, prevent misuse, provide support, or comply with legal obligations.

PAA takes reasonable technical and organizational measures appropriate to the nature of the PAA Services and the personal data processed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication measures, secure hosting, backups, software updates, and other appropriate security measures.

Where a security incident involving personal data provided by a Corporate Customer is likely to materially affect that Corporate Customer or its Authorized Users, PAA will inform the Corporate Customer without undue delay after becoming aware of the incident and will provide reasonably available information about the incident and the measures taken.

Where PAA processes personal data on behalf of a Corporate Customer in circumstances where applicable data protection law requires a data processing agreement, PAA and the Corporate Customer may enter into a separate data processing agreement.

10.13 Your privacy rights

Depending on applicable law and the circumstances, you may have the right to:

• access your personal data;
• correct inaccurate or incomplete personal data;
• request deletion of your personal data;
• restrict the processing of your personal data;
• object to certain processing;
• withdraw consent where processing is based on consent; and
• receive or transfer certain personal data where the right to data portability applies.

These rights may be subject to legal exceptions and retention requirements.

To exercise your rights, contact PAA at support@purchasing.academy.

10.14 Complaints

If you have a complaint about how PAA processes your personal data, please contact PAA first so that we can investigate your concern.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or, where applicable, another competent data protection authority.

10.15 Changes to this Privacy Statement

PAA may update this Privacy Statement when its Services, technology, or legal obligations change.

The most recent version will be made available through the PAA website.

10.16 Contact

Purchasing Academy Amsterdam B.V.

Amsterdam, the Netherlands

Email: support@purchasing.academy

For questions about this Privacy Statement, your personal data, or your privacy rights, please contact us using the email address above.

11. Community and user-generated content

11.1 Community features. The PAA Services may include member-only communities, discussion areas, private Corporate Groups, profiles, posts, comments, messages, files, documents, links, and other information or materials submitted by users (collectively, “User Content”).

11.2 Visibility of User Content. User Content posted in the general PAA community may be visible to other authorized PAA members. User Content posted in a private Corporate Group is intended to be visible only to authorized members of that Corporate Group and to PAA personnel or service providers who require access for administration, support, security, moderation, or operation of the PAA Services. PAA does not guarantee that information shared by a user will remain confidential if the user posts it in an area that is visible to other members.

11.3 Responsibility for User Content. Each user remains responsible for the User Content that the user submits, uploads, shares, or otherwise makes available through the PAA Services. Users must not post or share confidential or commercially sensitive information, personal data relating to third parties, copyrighted or other protected materials, or other information unless they are authorized to do so.

11.4 Corporate Groups. A Corporate Customer may be provided with a private Corporate Group for collaboration among its Authorized Users. The Corporate Customer may designate one or more group administrators. Administrative rights do not automatically give the Corporate Customer ownership of User Content created by individual users. Access and administrative functionality are limited to the functionality PAA makes available.

11.5 License to operate the PAA Services. By submitting User Content, the user grants PAA a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, and make that User Content available as reasonably required to operate, secure, support, moderate, and provide the PAA Services and community functionality. This does not transfer ownership of the User Content to PAA.

11.6 Moderation. PAA may review, restrict access to, remove, or disable User Content, or suspend community functionality or a user account, where PAA considers this necessary to enforce these Terms, protect users or third parties, maintain security, or prevent misuse of the PAA Services. PAA is not obliged to actively monitor all User Content.

11.7 Leaving a Corporate Group. When an Authorized User leaves the Corporate Customer, is removed from the Corporate Account, or otherwise loses access to a Corporate Group, that user's access to the Corporate Group ends. User Content previously contributed to the Corporate Group may remain available within the group where reasonably necessary to preserve the continuity and context of discussions, unless PAA or the Corporate Customer removes it.

11.8 No expectation of confidentiality in member discussions. Users should only share information in the general community or a Corporate Group that they are permitted to disclose to the intended audience. PAA is not responsible for subsequent use or disclosure by another member who has legitimately been given access to that information.

11.9 Community conduct. Users must not use the community to harass others, impersonate another person, distribute unlawful or misleading content, send unsolicited commercial communications, infringe intellectual property or privacy rights, or otherwise use the community in a way that is unlawful or materially disruptive to other users or PAA.

12. Miscellaneous

12.1 Severability. If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply.

12.2 Changes to these terms. PAA may change these Terms from time to time. The most recent version will always be available on the PAA website. If a change materially affects your Membership, Product, or use of the PAA Services, PAA will notify you at least 30 days before the change takes effect. If you do not accept the change, you may cancel your Membership before it takes effect. For Corporate Accounts, notice of material changes may be sent to the Corporate Customer’s designated contact person. The Corporate Customer is responsible for keeping its contact details up to date and, where appropriate, informing its Authorized Users.

12.3 Electronic Communications. PAA or FastSpring may send account-related information, notices, invoices, confirmations, and other communications electronically, including by email or through your account.

12.4 Suspension and termination. PAA may suspend or terminate access to the PAA Services in case of misuse, fraud, unauthorized account sharing, or material or repeated violation of these Terms. This does not affect PAA’s right to claim damages where applicable. Suspension or termination for these reasons does not entitle you to a refund or compensation.

12.5 Transfer. PAA may transfer its rights and obligations under these Terms to another party. If the transfer materially affects your Membership or rights under these Terms, PAA will notify you in advance.

12.6 Governing Law and Jurisdiction. These Terms and any agreement between you and PAA are governed exclusively by the laws of the Netherlands. Any dispute, claim, or proceeding arising out of or relating to these Terms, the PAA Services, a Membership, Product, or Corporate Account shall be submitted exclusively to the competent court in Amsterdam, the Netherlands. For consumers, this clause applies only to the extent permitted by mandatory applicable law.